Who we are
Suggested text: Our website address is: https://mywp.stage.myanmarcafe.trade.
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our Facebook Messenger bot.
1. Information We Collect
When you interact with our Messenger bot, we may collect the following types of information:
- Public Profile Information: Your name and profile picture as provided by the Facebook Platform.
- Order Information: Information you voluntarily provide during the checkout process, such as your Phone Number, Township, and Delivery Address.
- Chat History: The messages you send to the bot, which are processed by our AI to provide customer support.
2. How We Use Your Information
We use the collected information for the following purposes:
- Customer Support: To answer your questions and provide information about our products.
- Order Fulfillment: To process your orders, calculate delivery fees, and coordinate shipping.
- Service Improvement: To analyze bot interactions and improve the accuracy of our AI responses.
3. Data Storage and Security
- Order Data: Orders placed via the bot are stored securely within our WordPress database and, if configured, synced to a secure Google Sheet for fulfillment.
- Data Protection: We implement industry-standard security measures to prevent unauthorized access or disclosure of your personal information.
4. Third-Party Services
Our bot utilizes the following third-party integrations:
- Facebook Platform: Data is processed according to Facebook’s developer policies.
5. Data Retention and Deletion
- Retention: We retain your order data for as long as necessary to fulfill your purchases and comply with accounting requirements.
- Deletion: If you wish to have your data deleted from our system, you may contact us at any time. You can also stop the bot’s access to your profile by deleting the conversation or adjusting your Facebook “Apps and Websites” settings.
6. User Rights
You have the right to:
- Access the personal data we hold about you.
- Request the correction of inaccurate data.
- Request the deletion of your data.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us via our Facebook Page or our website.